Orders & production
Do you have order minimums?
It depends on the product. Some items run at any quantity, others have a minimum that makes the setup worth it. Tell us what you need and how many, and we'll confirm before you commit to anything.
How fast can you turn an order around?
It depends on the order — size, quantity and finishing all affect production time. We also offer expedited service on most items. Send us your deadline with the request and we'll confirm what's possible before you commit.
Do you offer reseller or wholesale pricing?
Yes. Volume tiers apply to DTF Transfers and bulk apparel runs, and blind shipping is available so your customer sees your brand, not ours.
Can I reorder exactly what I ordered last time?
Yes. We keep your files and print settings on record, so a reorder matches the original run. Just reference your previous order when you contact us.
Do you print samples before a large run?
We send a digital proof for approval before anything prints. For large or complex runs, ask about a physical sample when you request your quote.
Artwork & files
What file formats do you need?
Vector files (AI, EPS, PDF) give the cleanest result. High-resolution PNG works for most apparel. If all you have is a photo of your old shirt or sign, send it — we'll tell you what's usable.
Can you match my exact brand colours?
Send your Pantone or hex values and we'll match as closely as the material allows. Fabric, vinyl and coroplast absorb colour differently, so we'll flag anything that won't reproduce accurately before we print.
I don't have artwork. Can you create it?
Tell us what you have in mind when you request your quote and we'll let you know what we can do and what it involves.
Delivery & pickup
Where are you located, and do you ship?
Two shops in Florida: Orlando (6843 Narcoossee Rd, Unit 69) and Hollywood (4437 Hollywood Blvd, Ste A). Pick up at either one, or we ship anywhere in the US.
How will my products be delivered?
Most of our products are delivered by USPS Mail and you should receive your parcel within 2–5 days of your product going into production. At very busy times this can take slightly longer.
How long before I get my item?
All of our items are personalised and made to order. Processing times vary by product; the times we quote are average production times and do not include shipping.
Changes, cancellations & returns
I've made a mistake on my order. Can you help?
We know that mistakes can happen and where possible we will try and help you out. However, we may not always be able to help as your item may have already gone into production. Contact us as soon as you notice.
I need to cancel my order. What should I do?
You must contact us immediately. If we can cancel your order we will, but please note that if your item has already gone into production this will not be possible.
My item arrived damaged.
We're very sorry your item arrived broken. Sometimes, no matter how careful we are with our packaging, items can be damaged in transit. Contact us with a photo of the damage and we'll sort it out.
How do I return my item?
Please contact us first — we may be able to solve the problem without a return. Note that we may need you to send us a photo of the item before we can proceed.
