FAQs

We accept all major credit cards for payments as well as PayPal.

All items are custom made to order in the USA. Full Print USA Inc. collect tax in all locations within the USA where it is required by Law. If you are shipping to a location/country outside the USA, you will need to familiarize yourself with your local customs/import/VAT taxes, that may apply by shipping carriers when your product is delivered.

All of our items are personalized and made to order. Processing times vary by product, please note that processing times are average production times. During peak seasons (Christmas, Mother’s Day, Valentine’s Day) our processing times may be a bit longer, so please plan accordingly.

Please allow an additional 5-7 days for shipping/transit time, or less if you’ve selected to upgrade your service.

Most of our products are delivered by USPS Mail and you should receive your parcel within 2-5 days of your product went into production. At very busy times (especially Christmas) we cannot always achieve this. We will do our best and keep you informed if there is likely to be a delay.

If you’re in a rush and need your gift asap, we might be able to send it via a guaranteed next day delivery courier. However, we do need a little longer to make some of our personalized products, so please plan according to your specific needs.

We know that mistakes can happen and where possible we will try and help you out. However, we may not always be able to help as your item may have already started to be created based on your original order. Please contact us as soon as possible to see if your item has already been created especially for you. If it has I am afraid there is nothing we can do and another order will have to be made with the correct information.

You must contact us immediately. If we can cancel your order we will do but please note if your item has already gone into production this will not be possible.

Whoops – we are very sorry your item has arrived broken. Sometimes no matter how careful we are with our packaging items can be damaged in transit.  Please send an email to us on sales@fullprintusa.com and confirm your name, order number and item purchased and send us a photo of the damage.

If you would like to return your item please contact us first. Hopefully we can solve the problem for you, please note we may need you to send us a photo of your item to show the problem with it.

Please note we cannot accept returns of our personalized items unless the product is faulty or the incorrect personalization has been added.

• Custom items are non-returnable or refundable.

• There are no restocking fees on exchanged items.

• Items listed as ‘Final Sale’ may not be returned or exchanged.

• We will not accept nor return items for return or exchange once they are washed, worn or damaged unless they are arrived damaged. 

Please mail items to the address below and get delivery confirmation for all returns and exchanges. We accept USPS, Fed Ex and UPS shipments.  Please include a copy of the invoice with Exchange or Refund instruction written on the invoice.

Full Print USA Inc
000 Adams Avenue
Hallandale Florida 33009